Aura by Insofy
Aura gets through the phone menu, and puts you through.
Aura by Insofy calls for you, picks the menu options, enters what the menu asks for, and waits on hold. When a person answers, Aura checks they can help, says why you're calling, and brings you in.
Example: fictional names and details.
1. Say who to call, and what you need.
- You
- Call Harbor Bank about a charge on my card I don't recognize. Get me a person.
2. Check the call, and say yes.
- Aura
- Here's the call I'll place. Harbor Bank card services, (800) 555-0199: reach a person about a charge you don't recognize. I'll enter your account number and PIN when the menu asks. I'll wait on hold up to your hold limit, about 30 minutes, and ring you when a person answers. Place it?
- You
- Yes.
One yes places the call. Nothing is dialled before it.
3. Aura gets through the menu.
It picks the options that fit your goal, and enters what the menu asks for from the details on the card.
4. Aura waits on hold.
Music and recordings don't count. Aura waits for a person, up to your hold limit.
5. Aura hands you the call.
When a person answers, your phone starts ringing. Aura says it is an AI assistant calling for you, by name. Then it says why it is calling, checks they can help, and tells them it is connecting you. Press 1, and you're talking.
Choose when Aura brings you in
- When they pick up. Aura brings you in as soon as a person who can help answers.
- When they ask for me. Aura makes the call, and brings you in only if the person asks to speak with you.
- Don't connect me. Aura finishes the call and tells you how it went. This is the default.
Tell Aura your choice once, and it keeps it. Change it for one call by saying so.
Good to know
- You set one hold limit, and Aura keeps it. The card says roughly how long that lets Aura wait. Change it for one call by saying so.
- Aura shares a detail only when the call you approved lists it, and only on that call.
- One-time codes, passwords and card security codes are used for that one call and never saved.
- Aura keys a detail into the menu when the menu allows it, and says it only to a person who asks for it.
- Aura rings the phone number you saved with Aura. Save it before your first call.
- If no person answers, Aura tells you, and doesn't ring you.
- Calls are in English. Calls need a paid plan, and Aura tells you what each call used.